About Human Appeal

Here at Human Appeal, we have an exciting opportunity for the Global P&C Operations Specialist- FOs position. Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. Human Appeal has seven International Field Offices across the globe.

Main Job Purpose

The People & Culture Field Offices Operations Specialist is responsible for delivering high-quality, consistent, and compliant HR operations across field offices within the assigned region/countries. The role supports the end-to-end employee lifecycle, ensures HR policy and process compliance, and acts as the operational backbone of the

People & Culture department. The role also contributes to the continuous improvement and standardization of HR operations, systems, and reporting.

Note: We will only consider Pakistani Nationals

Accountabilities

1. HR Operations & Lifecycle Management

• Coordinate and oversee onboarding and offboarding processes to ensure smooth employee transitions.
• Manage and govern staff contracts, extensions, and contract renewals across the field offices.
• Maintain oversight of benefits, compensation administration, and payroll coordination with Finance and external parties.
• Monitor adherence to tax laws, social security, and statutory compliance requirements for all staff.
• Respond to general staff HR queries and manage routine HR correspondences and resolution processes.
• Maintain a high standard of operational HR service delivery to all staff across locations.

2. Systems, Data & Document Management

• Maintain accurate and up-to-date records in HR Information Systems (HRIS), Sharepoint, and other HR platforms.
• Ensure proper document control, digital filing, and record integrity for personnel files and HR-related documentation.
• Conduct regular audits of data quality and documentation compliance with internal and legal standards.
• Generate executive-level HR operational reports, dashboards, and workforce analytics as required.

3. Quality Assurance & Compliance

• Act as the quality control focal point for all P&C operational outputs from the field offices, including securing approvals, undertaking occasional travel to perform HR spot checks and Audits and providing technical evaluations for local HR Depts.
• Track and report HR operational deviations and non-compliance across assigned jurisdictions.
• Ensure alignment with global P&C policies while supporting policy localisation to meet country-level legal and operational requirements.

4. Dispute Resolution & Risk Mitigation

• Provide first-line operational dispute resolution services and escalate complex matters where necessary.
• Identify risks and advise on mitigative measures to ensure fair and legal HR practices.

5. Operational Standardisation & Process Improvement

• Develop, refine, and standardise HR operational procedures and policies across field offices.
• Collaborate with global and regional P&C colleagues to ensure consistency in service delivery and continuous improvement.
• Support change management efforts related to new systems, policies, and initiatives.

6. HR Projects & Strategic Alignment

• Lead or support special HR operational projects, such as HRIS rollouts, contract harmonisation, or benefits reviews.
• Align field HR operations with global P&C strategies and organizational goals.
• Contribute to P&C annual planning and participate in cross-functional strategic initiatives.

7. Staff Development Support

• Support the delivery of staff development initiatives from an operational perspective (e.g., tracking participation, managing LMS access).
• Ensure field staff have access to HR tools, guidance, and training for HR systems and processes.

8. Other

• Strong knowledge of HR operational functions, including payroll, benefits, contract governance, and compliance.
• Familiarity with labour laws and employment regulations in multiple jurisdictions.
• Exposure to remote team coordination and virtual HR service delivery.
• Deliver and continuously improve the HR functions alongside the UK HR team, and review and implement developments, continuously reviewing and improving manager and employee accessibility to policies and associated guidance.
• NB - Employee duties are not limited only to the above-mentioned accountabilities; he/she may perform other reasonable duties as assigned.

Job Requirements

Education:

• Degree educated, ideally in a related discipline, e.g. Human Resources / Business Studies, SHRM desirable

  Experience:

• Experience with HRIS systems and data analytics. At least 5 years of experience in a similar HR operations role within an international or multicultural NGO setting

  Computer Skills:

• Computer literate and proficient in MS Office Suite

  Languages:

• Good written and spoken English,. Additional languages a bonus including Arabic and Urdu.