Role Outline:

The role of a trainer for a Front Desk Manager/Receptionist member is to provide training and development to ensure that they are able to perform their job duties effectively and efficiently. The trainer will work closely with the receptionist or front desk staff member to help them develop the necessary skills and knowledge to excel in their role.

RESPONSIBILITIES AND TASKS:

• Delivering training including 80% practical and 20% theoretical to meet the needs of individuals or organizations.
• Evaluating the effectiveness of training programs and making necessary adjustments.
• Implementing training manuals and Training Learning Materials, and presentations.
• Conducting pre and posts assessments to identify skills gaps and training needs.
• Collaborating with other trainers and subject matter experts to develop training content.
• Maintaining accurate records of training programs and participant progress.
• Providing feedback and coaching to participants to help them improve their skills.
• Maintain proper documentation of your class and maintain attendance daily.
• Staying up to date with industry trends and incorporating new techniques and technologies into training programs.
• Continuously seeking to improve training delivery methods and approaches.

Education/Experience:

• Bachelor’s degree in Receptionist Front desk manager or related field.
• 3-4 years of experience in relevant field

Required Skill Set:

• Customer service skills
• Technology skills
• Professionalism
• Teamwork skill
• Organization skills
• Communication skills

Note

We maintain a zero-tolerance policy towards Sexual Exploitation and Abuse. All selected candidates will undergo comprehensive background checks. As an equal opportunity employer, we encourage female candidates to apply.
Applications will be reviewed on a rolling basis.
This job description outlines the essential responsibilities and qualifications necessary for the role. Adjustments can be made based on organizational needs or changes in operational requirements.